RQ; SJ Operational Resource Planner; Services

We’re looking for an Operational Resource Planner to support the delivery of a comprehensive and efficient repairs service.

In this fast-paced role, you’ll coordinate and schedule daily workloads for trades colleagues and contractors, ensuring appointments are effectively managed and key performance indicators are achieved. You’ll play a vital part in maximising resources, maintaining accurate systems, resolving scheduling issues and delivering excellent customer service to tenants and stakeholders.

If you thrive under pressure, enjoy problem-solving and have a keen eye for detail, we’d love to hear from you.

• Proven experience coordinating and managing appointments/diaries for large teams in a fast-paced, pressurised environment
• Administration experience, including maintaining accurate records
• Experience working with computerised and manual office systems
• Experience communicating directly with members of the public
• Experience working to tight deadlines and performance targets
• Strong numeracy and literacy skills (verbal and written)
• Ability to work on your own initiative and as part of a team
• Excellent interpersonal and communication skills (face-to-face, telephone, email, meetings)
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Ability to use IT systems to input, manage and analyse data
• NVQ Level 2 in Business Administration, Customer Service, ICT or relevant equivalent experience
• High levels of professionalism, integrity and commitment to equality and diversity
• Typical working hours for this role are 8am-4pm Monday-Friday, with an occasional late shift of 9.30am-5.30pm. – applicants must be available to do these hours.

• Understanding of service delivery within a multicultural community
• Awareness of housing or repairs services
• Experience working in an environment focused on value for money
• Advanced organisational and prioritisation skills across manual and electronic diary systems