RQ– Voids Admin Assistant

Work Pattern: Hybrid 3x days in the office typically (subject to service need)- initial 4 weeks training in the office, 37 hours a week , (9 am till 5pm)

PAYE Pay Rate: £13.26

To provide comprehensive administrative and clerical support to the Housing and Customer Services Directorate, helping the Voids service run efficiently and ensuring accurate records, appointments and customer information.

• Manage appointments, diaries and team schedules.
• Answer telephone, email and written enquiries.
• Update databases, spreadsheets and housing records.
• Support meetings, prepare agendas and take minutes.
• Produce performance reports and monitor information.
• Liaise with energy suppliers and third-party companies to resolve issues and arrears.
• Support Voids Property and Cleansing Managers with timesheets and absence records.
• Assist with orders, requisitions and basic project work.

• Strong administration and organizational skills.
• Diary and appointment management.
• Customer service and complaint/query handling.
• Accurate data entry and record keeping.
• Meeting coordination and minute taking.
• Performance reporting and monitoring.
• Good communication and interpersonal skills.
• Ability to manage a busy workload and meet deadlines.
• Good Microsoft Office and computer skills.
• Understanding of confidentiality and GDPR.
• Ability to work effectively as part of a team.

• Proven experience managing appointments and diaries for large teams in a busy environment.
• Strong administrative, literacy and numeracy skills.
• Experience taking and producing meeting minutes.
• Experience using computer systems and maintaining accurate data.
• Strong verbal and written communication skills.
• Ability to work under pressure and manage competing priorities.
• Flexible approach to working hours and locations when required.
• NVQ Level 3 in Administration or relevant equivalent experience.
• Commitment to equality, diversity and inclusion.