RQ– Operational Resource Planner

Work Pattern: 37 hours per week

PAYE Pay Rate: £14.36 per hour

To coordinate and schedule daily repairs and maintenance workloads for trades staff and contractors, ensuring resources are used effectively and appointments are delivered on time. The role involves managing diaries, updating systems, resolving scheduling issues and providing a high level of customer service to tenants and stakeholders.

• Plan and allocate daily jobs and appointments to trades colleagues and contractors.
• Manage electronic and manual diaries to ensure workloads are efficiently scheduled.
• Monitor appointments and workloads, making adjustments where required.
• Respond to scheduling issues, delays and changes, finding practical solutions.
• Update computerised systems with accurate job, appointment and customer information.
• Communicate with tenants, contractors, trades staff and internal teams by phone, email and face-to-face.
• Monitor performance against targets and KPIs.
• Produce and review basic reports and data.
• Prioritise urgent or high-priority repairs while managing competing workloads.

• Strong planning, scheduling and organisational skills.
• Experience coordinating appointments or diaries for a large team.
• Excellent administration and record-keeping skills.
• Ability to work accurately under pressure and meet tight deadlines.
• Strong customer service and communication skills.
• Confident dealing with members of the public and different stakeholders.
• Good problem-solving skills and ability to resolve scheduling conflicts.
• Ability to prioritise workloads and work independently.
• Good numeracy and literacy skills.
• Confident using Microsoft Word, Excel and Outlook.
• Ability to use IT systems to enter, manage and analyse information.
• High attention to detail and commitment to accuracy.
• Professional, reliable and committed to equality and diversity.

• Proven experience in resource planning, scheduling, coordination, administration or diary management.
• Experience working in a busy, target-driven or pressurised environment.
• Experience communicating directly with customers or members of the public.
• Good IT skills, including Microsoft Office.
• Ability to manage multiple priorities and meet performance targets.
• NVQ Level 2 in Business Administration, Customer Service, ICT or equivalent experience.
• Previous housing, repairs or maintenance scheduling experience is desirable but not essential.