Medical Secretary

The post supports the practice's GPs, nurses and secretarial team at West Oak Surgery, a small practice in Mapperley with around 5,000 patients. The core work is referral processing and tracking, clinical correspondence and patient records, much of it done through ERS and Systm One. It is a part-time role of 21 hours over Wednesday to Friday, in a small team.

Medical sector experience and strong written English are required.

• Provide secretarial and administrative support to GPs, clinicians and the multidisciplinary team
• Produce, type and process letters, reports, referral documentation and clinical correspondence within agreed timescales
• Process NHS and private referrals using ERS and Systm One, monitoring worklists and actioning responses or rejections
• Track referrals and chase outstanding hospital results, clinic letters and correspondence
• Liaise with hospitals, consultants and community services and submit Advice and Guidance requests to progress referrals
• Manage incoming and outgoing calls, emails and enquiries for the secretarial team
• Scan, upload and file documents to patient records and maintain accurate filing systems
• Process requests for information, including subject access, insurance, solicitor, DVLA and medical records requests
• Administer private fees, including invoicing patients and third parties, with the Practice Manager
• Sort and despatch post, including franking and special delivery
• Take notes and produce minutes in meetings, and update patient records after clinical meetings
• Provide cover for the secretarial team during staff absence

• GCSE grade A to C in English and Maths

• Medical sector experience, ideally in primary or secondary care or associated services
• Experience of working with various forms of IT

• Excellent spoken and written English
• Proven communication skills
• Attention to deadlines and accuracy
• Ability to prioritise safely and efficiently
• Ability to work under pressure

• Reliable and adaptable
• Able to work on own initiative and within the secretarial team

• Experience of working in primary care within the secretarial field
• Qualifications relating to primary care