Receptionist​/Administrator

RADCLIFFE-ON-TRENT HEALTH CENTRE JOB DESCRIPTION

- RECEPTIONIST/ADMINISTRATOR

- ASSISTANT PRATICE MANAGER

- As stated in individual Contracts

The purpose of the role is to Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

The duties and responsibilities to be undertaken by members of the Practice Reception & Administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Assistant Practice Manager/Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Monitoring the Practice a ppointments system
• Processing personal, telephone and on-line requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Providing clerical assistance to Practice Staff as required from time to time, including data processing, filing, and photocopying
• Re-ordering and monitoring of blood bottles, lab cards etc.
• Provision of refreshments for staff and visitors as required; keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Scanning of Practice Mail
• Preparation of lab cards for Phlebotomy
• Assisting in the Recall processes
• Running reports
• Returning temporary resident/immediately necessary forms to HA after they have expired
• Preparation of paperwork for Antenatal clinic
• Dealing with International Normalised Ratio (INR) changes and repeats
• Processing and taking action on Patient Notes (PNs posted on clinical computer system)
• Ordering and processing Cervical Smear bags
• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Processing and preparation of prescriptions for patients for signature and authorisation by GPs
• Dealing with queries relating to prescriptions

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers.

They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice…