Patient services coordinator

Front-of-house and administrative post at Bugbrooke Medical Practice, a rural GP practice caring for over 10,750 patients and dispensing to more than 3,500. The work centres on greeting patients, booking and rescheduling appointments on Systm One, handling repeat prescriptions and enquiries, and managing post, clinical coding and scanning. Hours are to be arranged within weekday opening times of 8.00am to 6.30pm.

A DBS check showing no criminal record is needed.

• Greeting patients and visitors in person and by telephone
• Booking, cancelling and rescheduling appointments on Systm One
• Processing repeat prescription requests
• Handling a range of patient enquiries
• Managing incoming and outgoing post
• Clinical coding tasks
• Scanning documentation
• Liaising with GPs, nurses and external providers such as secondary care and pharmacies
• Maintaining patient confidentiality and GDPR compliance
• Answering and making telephone calls
• Ad-hoc administrative tasks as needed

• Systm One experience preferred, with training given to the right candidate

• Excellent communication skills
• Calm under pressure

• DBS check with no criminal record

• Can-do attitude

• Basic IT skills
• Primary care experience
• Maths and English qualifications