Medical secretary

This medical secretary post sits within the administrative team at The Old School Surgery, a GP practice in Stoney Stanton serving around 7,500 patients. The work centres on referrals, clinical correspondence and patient records, supporting five GPs and the wider practice team. It is offered full time or as a job share, and suits someone comfortable handling confidential patient information on System One.

Medical secretary or administration experience is essential.

• Support GPs, clinicians and the practice team with secretarial and administrative work, including preparing for clinics
• Prepare, type and process clinical letters, referrals, reports and medical documents
• Process and manage hospital and specialist referrals within required timescales
• Monitor and follow up referrals, appointments, investigations and correspondence
• Manage incoming and outgoing correspondence, including consultant reports
• Maintain accurate patient records on System One
• Handle sensitive patient information under GDPR and practice policy
• Communicate with hospitals, community services, patients and other healthcare professionals
• Answer enquiries and direct them to the right clinician or staff member
• Flag urgent correspondence to clinicians promptly
• Process ADHD and autism referrals, including SARS forms
• Handle patient registrations, 2WW referrals and PRISM forms

• Educated to GCSE level or equivalent, including Maths and English at grade C or above

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
  
  Medical secretary or administration role experience

• Clear, polite telephone manner
• Effective time management, planning and organising
• Works well as a team member and autonomously, and is flexible and cooperative
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow policy and procedure

• Polite and confident
• Motivated and forward-thinking
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

• Knowledge of Systm One
• Knowledge of Accurx
• IT skills
• Use of Word and Outlook