Service Coordinator​/Administrator

• Job Title:
  
  Service Coordinator / Administrator
• Location:
  
  Duncan Macmillan House, Nottingham, NG3 6AA
• Up to £28,000 per annum
• 37.5 hours, 5 days a week

Are you a highly organised administrator with a talent for coordinating people, processes and priorities? Do you thrive in a busy environment where no two days are the same?

Sodexo is seeking a proactive and customer-focused Service Coordinator/Administrator to support our medical equipment maintenance service based at Duncan Macmillan House, Nottingham. In this pivotal role, you will act as the central coordination point for planned maintenance programmes, reactive repair requests, engineer scheduling, customer communications and service documentation.

Working closely with engineers, healthcare stakeholders and suppliers, you will help ensure critical medical equipment is maintained safely and efficiently across multiple healthcare sites. Your ability to manage workflows, maintain accurate records and provide excellent customer service will directly contribute to the delivery of high-quality healthcare support services.

This is an excellent opportunity for an experienced administrator, scheduler or service coordinator looking to develop their career within a professional and purpose-driven organisation, supporting services that make a real difference to patient care.

• Coordinate planned preventative maintenance (PPM) schedules, ensuring maintenance visits are booked, tracked and completed across multiple healthcare locations.
• Manage reactive repair requests, logging faults, allocating work and keeping customers informed throughout the repair process.
• Schedule and support engineers by arranging site access, appointments, equipment availability and follow-up visits.
• Maintain accurate service records and documentation using the eQuip system and other administrative tools.
• Coordinate the receipt, tracking, storage and dispatch of medical equipment through the workshop, ensuring full traceability.
• Liaise professionally with healthcare teams, engineers, suppliers and other stakeholders to ensure excellent service delivery.
• Support commercial processes by coordinating quotations, purchase orders, supplier activities and invoicing information.
• Produce regular reports, monitor service performance and contribute to continuous improvements across the contract.

• Proven experience in a customer service, administration or service coordination role, ideally within maintenance, engineering, facilities management or a related technical environment.
• Strong communication and interpersonal skills, with the ability to build effective relationships with customers, engineers, suppliers and stakeholders at all levels.
• Excellent organisational skills, with the ability to multitask, prioritise workloads and thrive in a fast-paced environment.
• Experience using CMMS, CRM or service management systems, alongside strong Microsoft Office skills, particularly Excel. Training will be provided on e-Quip.
• Confidence analysing data, producing reports and comparing information across multiple contracts to support operational decision-making.
• Strong problem-solving and conflict-resolution abilities, with a proactive approach to identifying and resolving issues.
• Knowledge of maintenance services, workflows and terminology is highly desirable, along with an understanding of engineering and service delivery environments.
• Experience with finance-related processes, contract administration and service performance monitoring would be beneficial.

Working with Sodexo is more than a job; it’s a chance tobe part of something greater. You’ll belong in a company and team that values you foryou;you’ll act with purpose and have an…