Business Analyst - CRM

Your future, as a Business Analyst at mydentist

• The role is initially a 12 month fixed-term contract to support growth projects within the business
• Full-time hours and flexible hybrid working with our Support Centre based in Kearsley (M26 1GG
  )
• You will benefit from free onsite parking, and Kearsley train station is just a short walk away
• With an on‑site mini market shop and casual seating space inside and outside (for the sunnier days)

Working at mydentist means you'll be part of the UK's leading dental network. Here, you'll be trusted to do your best work, balancing your career around your life. We're ambitious, focusing on the big picture and transforming how we deliver dentistry. Supported by a talented and driven team, everyone is free to be themselves, where respect is a given and we're always there for one another.

• Holidays rising to 27 days per year with service (plus bank holidays)
• Health and well‑being benefits, including a virtual GP service and Employee Assistance Programme helpline, which includes free counselling sessions
• Access to fantastic discounts at cinemas, major retail brands, restaurants, and coffee chains - simple and easy to access, making it possible to save hundreds of pounds a year
• Recognition scheme, including Support Centre Heroes and service awards

As a Business Analyst, you'll be:

• Working as part of the project team to implement a new CRM system.
• Serving as a subject matter expert for the relevant business solution
• Understanding current business processes, identifying the potential for refinement and improvement
• Championing the importance of business process reengineering in maximising system and process efficiency to achieve long-term value
• Acting as a conduit between the Transformation Lead, the IT team, and third‑party technical teams to maximise functionality throughout the design phase and appropriately challenge vendors in the interest of the business
• Objectively assess that design decisions meet the expected outcomes of the business case
• Documenting all requirements, User Story, and acceptance criteria for review and approval.
• Updating existing business process diagrams and creating new ones where needed

• Proven experience working in a Business Analyst role as part of a complex CRM system implementation e.g. Salesforce, Hubspot (essential)
• Experience in the Dental / Healthcare industry (desirable) with multi‑site, un‑networked colleagues
• Experience of following agile project delivery methods (desirable)
• A keen advocate of the benefits of business process reengineering to establish the greatest business value
• Great communication skills with the ability to foster positive, collaborative relationships with colleagues at all levels

Enjoy being part of a team that's passionate about supporting our practices and ultimately helping the nation smile.

Build a fulfilling career with us, where you'll find the opportunity to develop your skills and shape your work life with a caring and inclusive team that supports one another.