Community & Stakeholder Manager

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Community & Stakeholder Manager

Arriva Rail London

London/ Hybrid

Closing Date: 24th October 2025

Arriva Rail London is an industry leading train operating company, responsible for running the London Overground network under a Concession Agreement with Transport for London (TfL) and is part of the Arriva group.

Here at Arriva, we are on our way to becoming the leading passenger transport partner across Europe, delivering more than 2.2 billion passenger journeys across 14 different European countries every year. We have a vision to help shape a future where passenger transport is the best choice, through digitisation, sustainability, and continuous improvement, we want you to join us at the forefront of the passenger transport industry!

Are you an experienced, senior stakeholder manager looking for your next role?

Do you want the chance to work closely with Arriva Rail London (London Overground) and TfL?

Do you want Free London Underground and Overground travel for you and a designated person?

Then this is the role for you! Arriva Rail London are expanding their ESG team with a Stakeholder & Community Manager. You will be reporting directly into the Head of ESG and will be an integral part of the team, fostering positive relationships between Arriva Rail London and it's various stakeholders.

• Lead the development and implementation of community engagement strategies for London Overground, enhancing customer and stakeholder loyalty through initiatives that reflect local priorities, including targeted programmes for schools, charities, and underrepresented groups.
• Conduct local needs analyses and engage with front-line staff across the network to ensure community initiatives are informed by lived experience and grounded in the realities of the areas served.
• Establish and cultivate partnerships with industry bodies, London Boroughs, rail user groups, and third-sector organisations to co-create community and social value projects, securing third-party funding where applicable.
• Manage Arriva Rail London’s community hubs by collaborating with local groups, identifying new community spaces, and overseeing their effective utilisation across the network.
• Develop and implement a communications and engagement plan that promotes transparency, facilitates stakeholder dialogue, and amplifies the impact of social value initiatives.
• Actively participate in the Social Value Committee, driving forward initiatives that strengthen the connection between rail services and the communities they serve.
• Champion social value internally by working across departments to embed community-focused thinking into business planning and operations.
• Measure and report the impact of community projects using quantifiable metrics, aligning outcomes with ARL’s ESG strategy and demonstrating positive social impact.
• Represent ARL at industry working groups, external forums, and the Communications Working Group, contributing to sector-wide discussions, sharing best practices, and shaping collaborative policy initiatives.
• Monitor political and public affairs developments for potential impacts on ARL, preparing briefings and insights for senior leaders.
• Provide guidance and support for cross-directorate projects with significant public affairs, community, or reputational impact.
• Facilitate relationships between ARL colleagues and community stakeholders, organise events, maintain a stakeholder database, and support crisis communications efforts.
• Carry out administrative tasks for team members and undertake other responsibilities as reasonably required.

• This individual will need to have the ability to maintain strong relationships with diverse stakeholder groups including customers, community organisations, political bodies and internal teams.
• You will need to be able to translate insights into actionable strategies that deliver social value and meet local priorities, with…