Customer Analyst

Turning data into smarter waste solutions, help Biffa understand customers and drive better service decisions.

Monday to Friday role.

Salary banding between 28-30k.

A quick look at the role.

To understand, communicate, and enhance commercial profitability by identifying new opportunities for financial improvement across customer accounts and the wider supply chain.

Your core responsibilities.

• Business Insights - Design, develop and maintain methods of extracting customer pricing and activity data to view and demonstrate profitability.
• Management Information Development – Support the business to introduce new / amend existing MI reporting to support simplicity and drive more data-value.
• Support Teams - Work closely with appropriate areas of the business to understand, document and deliver their requirements.
• Respond to ad-hoc report requests and data enquiries from all areas of the business, principally expected to be senior management and customers via our team.
• Work with the Head of Bid & Projects, to ensure reporting data is securely housed on existing business platforms and accessible to the relevant stakeholders in customer service, commercial and operational teams.
• Leading on small projects in relation to information products e.g. sourcing specific information missing from the data warehouse or developing a contained set of reports. Work with colleagues/clients to discuss requirements, draft plans, manage stakeholder expectations and ensure delivery against these plans.

Our essential requirements.

• Strong analytical and mathematical ability, including the capacity to pass a logic-based assessment at interview
• Advanced IT skills, particularly Excel, Microsoft Office, and business intelligence tools
• High attention to detail with excellent organisational skills and prior experience in an analytical role
• Flexibility to travel between offices, occasional overnight stays, and a driving licence desirable

And here’s why you’ll love it at Biffa.

• Ongoing career development, training and coaching – Because if you don’t grow, we don’t grow.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.

About Biffa -

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull.

Dedicated to Diversity

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.