Key Account Manager, creative product business

• Up to £55,000 DOE
• Surrey

An award-winning creative products business is looking for a driven and motivated Key Account Manager to join their team to manage a selection of their key trade accounts.

We are looking for someone with Account Management experience and a background working with consumer products. Creating market leading products and providing exceptional service is so key for this business, so you will be a natural relationship builder and highly organised, with great project management skills too. This is an exciting opportunity to join a great company where there is always lots of opportunity for progression.

• Deliver timely and tailored communication to customers, addressing their specific needs
• Acquire comprehensive product knowledge to promptly address customer inquiries
• Ensure products for assigned accounts adhere to customer needs and regulatory standards by thoroughly assessing requirements and coordinating with internal Quality Assurance specialists
• Monitor each customer order from inception to delivery and invoicing, ensuring clarity on responsibilities, requirements, and deadlines within internal teams
• Collaborate with Sales Coordinators to promptly and accurately complete customer-specific documentation
• Provide accurate quotations and ensure order documentation precision
• Organise daily tasks to meet customer needs and swiftly address urgent queries
• Proactively manage internal and external deadlines, utilising available software support
• Align customer strategy and share key dates with the Key Account Manager
• Ensure product samples meet company standards before dispatch
• Identify customer requests requiring escalation to the Key Account Manager

• Experience in a similar B2B Account Management position working with leading retailers
• A background working on private label / made to order product ranges a benefit
• An excellent communicator with a natural ability to form good working relationships, both with internal teams and external partners
• A customer-centric approach and desire to provide outstanding customer experience within a B2B setting is a must
• A natural problem solver, and a quick learner with fantastic attention to detail
• Ability to manage multiple projects and workflows at once while managing conflicting priorities
• Proactive, logical thinker and a great team player

ILMJ values diversity, equality and inclusion and encourages applicants from all backgrounds and identities.