Process Improvement Specialist

Process Improvement Specialist

Process Improvement Specialist (certified to Lean Six Sigma Black Belt level or above) with strong experience optimising operational processes urgently required on an initial 6-month contract. This role is outside IR35, offering a rate of up to £650 / day, flexibly based from London.

You will be responsible for delivering the end-to-end process design for a comprehensive programme of work focused on optimising Customer Operations and Pensions Transition services. This initiative aims to enhance customer journeys, improve operational efficiency, ensure regulatory compliance, and streamline critical service delivery processes.

Key deliverables include the definition and documentation of both current and future-state processes (note: existing processes are currently documented), alignment with business and regulatory requirements, and integration of the process framework with the wider system delivery lifecycle. You will work closely with developers, actuaries, and operate in a cross‑functional environment.

To be considered for this opportunity, applicants must have:

• Certified Lean Six Sigma Black Belt or higher
• Proven expertise in end‑to‑end process improvement, including process modelling, analysis, and application of Lean Six Sigma methodologies (especially DMAIC)
• Excellent skills in process mapping, design, and optimisation
• Hands‑on experience with Business Process Management (BPM) tools
• Exposure to workflow automation and finance system enhancements
• Demonstrated success working across Operations and cross‑functional teams
• Extensive experience in the Financial Services sector
• Outstanding senior stakeholder management and communication skills

This is an excellent opportunity to take a lead role in defining the future‑state of core Customer Operations and Pensions Transition services – helping to streamline high‑volume processes, enhance data accuracy, and optimise reporting and compliance functions at scale.

You will perform deep‑dive analysis of end‑to‑end customer operations and pensions transition processes, delivering detailed process maps, root cause analysis, and data‑driven insights. You’ll lead Kaizen events, apply statistical tools aligned with DMAIC, and produce high‑quality storyboards that clearly communicate actionable recommendations and measurable outcomes.

Please note: To be considered for this role, candidates must have a strong Financial Services exposure, and a proven track record of leading complex process improvement initiatives at Black Belt level or above.

If this opportunity aligns with your experience and interests – and you require any adjustments to our communication methods – please let us know.