Managed Services Onboarding Consultant

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow , and make a lasting difference in your career, your team, and your impact.

You’ll be part of a collaborative Managed Services onboarding function, working closely with Professional Services, Operations, Payroll & Compliance specialists, and Service Delivery teams to ensure new customers and service upgrades transition smoothly into BAU support. You’ll play a key role in coordinating activities across multiple stakeholders, ensuring everyone is aligned, informed, and ready for successful service delivery. Through strong communication and professionalism, you’ll help create a positive experience for both customers and colleagues throughout the onboarding journey.

This role offers the opportunity to develop expertise in service onboarding, operational readiness, and service transition within a Managed Services environment. You’ll take ownership of onboarding activities from readiness assessments through to go-live, ensuring services are configured correctly, validated, documented, and prepared for operational delivery.

You’ll build experience in governance, risk management, and change control processes while working with a variety of stakeholders across implementation, operations, and compliance teams. As you grow in the role, you’ll strengthen your understanding of payroll, pensions, service management, and customer onboarding, becoming a trusted contributor to successful service introductions and upgrades.

Your work will directly influence the success of customer onboarding and service transition activities. By ensuring readiness assessments are completed, risks are identified and managed, and handovers are fully documented, you’ll help deliver smooth, controlled transitions into Managed Services.

You’ll play an important role in maintaining service quality and compliance by following established governance frameworks and ensuring onboarding activities meet operational and audit standards. Through your contributions to continuous improvement, process standardisation, and feedback-driven enhancements, you’ll help create a more efficient, scalable, and consistent onboarding experience for customers and operational teams alike.

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards offering discounts at over 900 retailers
• Monthly employee recognition program and departmental awards
• Referral bonus scheme of up to £2,000
• Employee-led social events such as running clubs, football teams, book clubs, and bake-offs
• On-site…