Product Specialist - Transport Operations

As part of our continued growth, we are looking for an experienced, commercially minded, product and technology focused Product Specialist to support our growing Transport Operations division. You will be accountable for guiding product decision and supporting our customer outcomes, with cross-departmental collaboration, and user research to ensure our customers unlock the true potential of our products.

• Become the go-to product expert and Subject Matter Expert (SME) for the UK transport planning market.
• Guide product decisions and support customer outcomes using your transport planning know-how.
• Collaborate with Customer Success and Delivery teams to help customers unlock the full potential of our products.
• Own and shape product documentation – bringing clarity and polish to both internal and customer-facing content.
• Facilitate small groups of operational SMEs to bring our products to life and maximise value delivery.
• Conduct user research through surveys, interviews, and regular site visits to capture real-world feedback and pain points.
• Engage with global Product and Engineering teams to channel market insight into meaningful product enhancements.
• Act as a system specialist with an analytical mindset, helping simplify complex transport operations’ logic and data.
• Support the broader Transport Operations portfolio as we scale your impact across the business.

• Demonstrable experience within a Product Owner or Business Analyst role, within the Software or Transport industry
• Ability to pivot and work between technical detail, customer engagement, and operational insight.
• Strong stakeholder management and influencing skills at all levels of an organisation.
• Strong documentation and communication skills, with ability to deliver across all levels, internally and externally.
• Confident facilitating discussions with SMEs and translating their expertise into product value.
• Passionate about products and customers, and ready to roll your sleeves up.

• Full support and training to ensure you are well equipped to succeed in your role
• Private medical insurance with Vitality Health including rewards for members such as Apple Watch, discounted gym membership and many more
• 33 days holiday, including bank holidays, increasing year on year to 38 days, then further increases with length of service
• Free Costco membership, 20% off EE mobile and line rental, and other discounts with Reward Gateway
• Invested in employee health and well-being with over 20 mental health first aiders in the business
• Employee Assistance Programmes
• Great staff extras:
  Easter eggs, yearly BBQ, Christmas gifts, annual staff awards and many more incentives
• Executive Box at Motorpoint Arena Nottingham
• Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success
• Best Workplace in the UK for Development, Technology, Wellbeing and Women