Network Compliance Senior Manager

The Ark (95988), United Kingdom, London, Network Compliance Senior Manager

The Network Compliance Senior Manager will perform a key risk management role in the second line of defence for Capital One’s network and merchant businesses, helping implement the framework for the network compliance program.

As a critical team member, you will deliver effective challenge and compliance advice for business processes worldwide, and serve as a subject‑matter expert to ensure the network compliance program aligns with Capital One’s enterprise risk management framework.

Senior Managers in Network Compliance at Capital One are highly motivated risk‑management professionals with excellent organisational, leadership and communication skills, and they partner with business leaders and executives to create and implement innovative solutions that mitigate potential risks.

• Utilise subject‑matter expertise to provide advice and effective challenge on compliance risks impacting the network and merchant businesses through both formal and informal engagements
• Develop an expert‑level understanding of network and merchant business processes
• Analyse business processes and determine applicability of laws and regulations based on Capital One’s global legal inventory
• Proactively identify trends in business data and demonstrate appreciation of network payments compliance risks, including emerging external risks
• Maintain subject‑matter expertise in the broader payments industry and applicable laws, rules and regulations
• Collaborate with first and second line functions to analyse the existing risk management program framework and its applicability to the network and merchant services business; educate and influence risk management colleagues and senior leaders with nuanced or specialised considerations, as necessary
• Ensure ongoing application of compliance requirements to business expansions and new products, including when the network and merchant businesses engage with new downstream entities, evaluate new opportunities for card acceptance, or develop new products
• Develop strong relationships with Business Risk, Legal, and Audit peers to support the ongoing network compliance integration

• Strong organisational skills, clear results orientation, and focus on achieving both short‑and long‑term goals
• Successful track record of thriving in a highly regulated industry and a fast‑paced, entrepreneurial, and dynamic environment
• Collaborative, solution‑oriented mindset with solid teamwork skills; ability to build and leverage the capabilities of a high‑performing team
• Highly developed interpersonal, presentation, and communication skills (written and oral) coupled with strategic influencing and negotiation skills
• Ability to balance operating independently with appropriate escalation and interaction with senior leadership
• Ability to thrive as a team player and interact with associates across functions, departments, and job levels, both inside and outside the Compliance Department
• Understanding of key regulatory requirements and the three‑lines‑of‑defence risk‑management framework

• Bachelor’s Degree or relevant experience
• Compliance‑specific skillset/knowledge
• Significant experience in legal, compliance, or risk management, or relevant regulatory experience in consumer financial services or payments industry
• An advanced degree, including Doctorate or Master’s degree, is desirable

• This is a permanent position and can be based in either our Nottingham or London offices
• Our hybrid working model offers flexibility to work from our offices and from home, as needed
• We encourage associates to use the offices on Tuesdays, Wednesdays, and Thursdays, but the number of days in the office will usually be led by the type of work you’re doing and the hybrid patterns of your close collaborators
• Many associates have flexible working arrangements, and we are open to discussing an arrangement that works for you

• You’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation
• High performers enjoy strong and diverse career progression,…