Senior Resident Liaison Officer

## Senior Resident Liaison Officer Apply locations:
PiLON Nottingham MTVH:
PiLON Nottingham PAtime type:
Full time posted on:
Posted Todayjob requisition :
JR100323

At PiLON, we're more than just a business. We are a trusted name in construction, known for our reliability and dedication to the quality of work. As part of the United Infrastructure group, we specialise in planned maintenance and refurbishments within the social housing sector, and we're excited to welcome you to our rapidly growing team. Apply today for an opportunity to create lasting legacies together!
Our customers come from all walks of life, and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. Taking our commitment to diversity seriously, we are proud members of the Black Professionals in Construction Network, a leading organisation focused on promoting inclusion in the built environment sector.
If you are driven and reliable and you aspire to make a meaningful impact, we want to hear from you. In return, you can expect support in achieving both your personal and career aspirations, as you'll work with a team that has a strong sense of motivation and pride in what we deliver.
*
* Location:

** Nottingham
* * Salary**:
Competitive package
** Contract type:
** Permanent, full-time role

Please note:

Appointment to this role is subject to a satisfactory Enhanced Disclosure and Barring Service (DBS) check.

We are on the lookout for a driven, energetic, and proactive Senior Resident Liaison Officer to take a leading role in supporting our Resident Liaison Officer team. If you enjoy working with people, building trust, are approachable, tactful, and diplomatic and if you thrive in being part of a dynamic, fast-paced environment, we’d love to hear from you.

As a Senior Resident Liaison Officer, you will work closely with our Resident Liaison Manager and play a key role in strengthening our day-to-day operations by supporting our Resident Liaison Officers across the business, ensuring to meet regularly, in person, to align on processes and best practices.

The ideal candidate is someone with a minimum of two years of continuous experience in a Resident Liaison Officer role, as well as experience in Customer Engagement and improving Customer Satisfaction.
** Main Objectives of the role:
*** Monitor and identify training and development opportunities for the Resident Liaison Officers team
* Support the design and implementation of the onboarding training program for the new Resident Liaison Officers, making sure everyone goes through the appropriate training as part of their induction
* Making sure that new as well as existing Resident Liaison Officers across the organisation are trained and follow the company’s processes in a consistent manner
* To ensure that residents have the best possible experience with PiLON, whilst making sure that project compliance and residents’ satisfaction KPIs are met
* Work collaboratively as part of the site team to deliver the required services in line with the contract requirements, following company policy and procedures
* Drive the continuous improvement of end-to-end processes related to clients' and residents’ interaction
** Do you have what it takes?
*** Great communication and stakeholder management skills, collaborative approach, with a natural style that builds a strong team and network
* Ability to work at a pace and respond quickly to changing demands and priorities
* Knowledge of administration, methods of reporting and Key Performance Indicators
* A proven understanding of Customer Care with particular reference to vulnerable people is essential
* First Class communication skills; must be able to influence and communicate very confidently both verbally and in writing, at all levels, is essential
* Proactive, with the ability to deal with issues and complaints in a calm and professional manner
** Why work with us?
** Here are some of the brilliant benefits you could get as a Senior Resident Liaison Officer:
* 23 days of holiday per year, excluding Bank Holidays (+ get more days with length of service)
* Up to £2,000…