Customer Success Manager

Job Overview

Soft Sight is built by people who have lived inside the workflow we’re replacing — supplier emails, gut‑feel negotiation, re‑fields you only caught after the client did. If that sounds familiar, we want to talk.

Six reasons people stay after they join.

• Real problems, not theoretical ones – Every feature on our roadmap started as someone’s 11 PM Slack message. We don’t invent demand — we build for pain we’ve felt personally.
• Operators‑first culture – Half the team comes from inside MR agencies. The other half learned by sitting next to PMs for six months before writing a line of code.
• Small team, large ownership – You will own a surface area, not a ticket queue. Decisions get made by the person closest to the customer — usually you.
• Remote‑first, async‑default – Two synchronous rituals a week. Everything else is written. We hire from anywhere we can pay fairly and run a clean tax footprint.
• Honest about the stage – Pre‑revenue founders pricing, public roadmap, no fake metrics. We’ll tell you what isn’t working before you ask.

Four roles open today. The same review for all of them.

Own the supplier side of the platform end‑to‑end — network strategy, commercial terms, panel onboarding standards. You’ve sat on both sides of the RFQ and know where the margin actually lives.

Lead a portfolio of cohort agencies through onboarding, the first three studies, and the messy edges in between. Half‑customer‑success, half‑product‑feedback.

Wire up survey platforms, supplier networks, and SSO. You will be the first technical voice every new cohort agency meets — and the one they trust by Week 2.

Own the relationship from Week 3 onward. Read product usage like a daily newspaper. Spot churn three months before it happens. Talk to humans, not dashboards.