EU Regional Service Delivery Manager, Invoice to Pay (I2P

Position: EU Regional Service Delivery Manager, Invoice to Pay (I2P)
## EU Regional Service Delivery Manager, Invoice to Pay (I2P)
Bewerbenremote type:
Hybridelocations:
Budapest:
Emmaboda:
Montecchio Maggiore:
Nottingham time type:
Full time posted on:
Heute ausgeschriebenjob requisition :
R49941

Xylem ist ein Fortune 500 Wassertechnologieunternehmen mit global 23.000 Mitarbeitenden in über 100 Ländern und einer Mission: unseren Kunden durch innovative Technologielösungen und unser Fachwissen bei der Lösung von Wasserproblemen und
-herausforderungen zu helfen. Wir sind der weltweit führende Anbieter effizienter, innovativer und nachhaltiger Wassertechnologien, die dafür sorgen, dass unser Wasser nachhaltig genutzt, optimal verwaltet, erhalten und wiederverwendet wird.

The Manager, Regional Invoice-to-Pay Operations - Europe is responsible for leading regional I2P service delivery across Europe, ensuring accurate, timely, compliant, and customer-focused execution of invoice processing, issue resolution, controls, and operational performance. The role oversees regional I2P activities across a multi-country shared services environment and partners closely with Finance, Procurement, Controllership, Treasury, Technology, Global Process Owners, and third-party service providers where applicable.

** Essential Duties and Responsibilities
*** Lead day-to-day regional I2P operations for Europe, ensuring invoice-to-pay activities are completed accurately, timely, and in accordance with company policies, accounting standards, controls, SOX requirements, and regulatory requirements.
* Lead through managers and team leaders across multiple European shared service locations, with responsibility for workload prioritization, performance management, development planning, business continuity coverage, and team engagement.
* Monitor, review, and evaluate I2P service outputs, methods, procedures, and operational performance to identify root causes, service gaps, and improvement opportunities.
* Establish, maintain, and monitor service level agreements, operational metrics, and regional I2P KPIs, including invoice cycle time, first-pass yield, touchless processing, on-time payment, productivity, quality, aging, and resolution cycle time.
* Partner with regional Controllership, Procurement, Finance, Treasury, Technology, Global Process Owners, and local business stakeholders to resolve operational issues and improve the end-to-end invoice-to-pay experience.
* Build collaborative relationships with internal stakeholders and third-party outsourced service providers, where applicable, to ensure clear accountability, effective issue resolution, and consistent service delivery across the region.
* Identify and resolve operational issues across business units, local hubs, shared service teams, and third-party providers, escalating risks and dependencies as needed.
* Drive continuous improvement initiatives that improve efficiency, accuracy, compliance, control effectiveness, and the overall stakeholder experience within accounts payable and invoice-to-pay processes.
* Ensure adherence to SOX controls, company policies, audit requirements, and internal control procedures, including timely follow-through on control gaps, findings, and remediation actions.
* Support automation, system enhancements, break/fix resolution, and process optimization in partnership with internal technical teams, administrative teams, and external solution providers.
* Coordinate internal and external audit requests, ensuring timely response, appropriate documentation, and follow-through on any identified findings or control improvement actions.
* Provide operational input to Global Process Management and Transformation teams to support standardization, future target operating model design, and implementation of shared services improvements.
* Support regional readiness for transformation initiatives, including ERP, Coupa, automation, process standardization, and operating model changes impacting European I2P operations.
* Perform other related duties and responsibilities as assigned, including supporting backup coverage, special projects, cross-functional initiatives, and occasional regional or international travel as needed.
** Minimum…