Managed Services Team Leader

At MHR, our employees are central to our success and play a key role in helping customers achieve sustainable high performance. With a team of over 900 professionals, we work to make things flow smoothly, whether it's for large organisations or individual employees. As businesses face rapid changes in the world of work, our team is here to help them adapt and thrive.

By focusing on the core needs of efficiency, productivity, growth, and impact, our employees use their expertise to deliver real solutions through our People and Finance platform. This system, which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time.

With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication - all of which we pass on to our customers.

MHR is more than just a place to work; it’s a platform for empowerment. Joining us means bringing innovation, technology, and teamwork seamlessly removes obstacles, enhances your skills, and allow you to focus on what’s most important to you- work that matters.

With us, you’ll grow, find your flow , and make a lasting difference in your career, your team, and your impact.

This role gives you the opportunity to develop your leadership and operational management expertise within a fast-paced Managed Payroll environment. You'll oversee the day-to-day delivery of payroll operations, ensuring workloads are effectively planned, resources are managed efficiently, and statutory and contractual obligations are consistently met.

You'll strengthen your people management skills by leading performance reviews, coaching and developing team members, supporting recruitment and onboarding, and creating development plans that help individuals reach their full potential. Alongside this, you'll broaden your experience in operational planning, audit support, performance management, and stakeholder engagement.

As part of an evolving service, you'll also play an active role in transformation initiatives - supporting the implementation of new systems, processes, and technologies while helping your team embrace change and continuously improve the way they work.

You’ll lead a dedicated payroll team, creating an environment where collaboration, accountability, and continuous improvement thrive. Working closely with the Payroll Manager and cross-functional teams, you’ll provide coaching, support, and clear direction to help your team deliver an outstanding service to customers. You’ll also work alongside colleagues across the business to share best practice, support service improvements, and ensure a consistent approach to payroll delivery.

Your leadership will directly influence the quality, accuracy, and efficiency of Managed Payroll services. By ensuring payroll operations run smoothly, monitoring performance against SLAs and KPIs, and proactively managing resources, you’ll help deliver an exceptional customer experience.

You’ll take ownership of complex escalations, ensuring issues are resolved quickly and effectively while identifying opportunities to prevent future occurrences. Through continuous process improvement, automation initiatives, and the adoption of best practice, you’ll enhance operational efficiency, reduce risk, and improve service quality.

Most importantly, you’ll build a high-performing, engaged team that consistently delivers accurate, compliant payroll services while supporting the ongoing growth and transformation of the Managed Payroll function.

Benefits to support you personally and professionally

Alongside the opportunity to work with an incredible team and express your individuality, we offer a range of personalised benefits including:

• Access to over 60 internal training courses, professional qualifications, and cross-departmental mentoring and coaching programs
• 24/7 access to a GP through Help at Hand for you and your family, confidential mental health support, and paid sick leave
• Ability to purchase or sell additional holiday days beyond 25 days and bank holidays
• Enhanced Family leave
• My MHRewards…