Head Of Tea & Coffee Operations-Test

Location: Anywhere with access to a kettle

Salary: £65,000 - £85,000 per annum + Performance Related Biscuit Bonus Scheme

We are seeking an experienced and visionary Head of Tea & Coffee Operations to lead our hot beverage strategy and ensure the highest standards of tea brewing, coffee preparation, and workplace hydration excellence.

This is a critical leadership role responsible for overseeing the end-to-end beverage lifecycle, from tea bag procurement and milk stock forecasting to crisis management during unexpected biscuit shortages.

The successful candidate will champion a culture of caffeinated excellence whilst driving continuous improvement across all tea and coffee-related activities.

• Develop and deliver the organisation's five-year Tea & Coffee Roadmap.
• Establish best practice guidelines for biscuit dunking durations.
• Lead quarterly reviews of beverage satisfaction metrics.
• Drive innovation in specialty tea offerings and seasonal hot drink initiatives.

• Ensure all brews meet company standards for strength, colour, and temperature.
• Monitor coffee machine performance and coordinate emergency maintenance.
• Maintain critical stock levels of tea bags, coffee, sugar, sweeteners, and emergency chocolate digestives.
• Oversee daily "First Brew of the Day" operations.

• Act as the senior escalation point for:
  • Weak tea complaints.
  • Missing teaspoons.
  • Empty milk cartons returned to the fridge.
  • Colleagues who make a round but somehow forget three people.

• Manage a team of Beverage Excellence Coordinators.
• Coach and mentor apprentice tea makers.
• Conduct annual Tea Competency Assessments.
• Lead investigations into unauthorised use of premium coffee pods.

• Minimum 10 years' experience consuming tea and/or coffee professionally.
• Proven ability to carry multiple mugs simultaneously.
• Strong negotiation skills when debating whether tea or coffee is superior.
• Demonstrable experience locating the office's last remaining clean teaspoon.
• Ability to remain calm under pressure during Monday morning caffeine surges.

• Advanced Biscuit Pairing Certification.
• Previous experience operating industrial-scale kettles.
• Expertise in identifying who finished the milk without replacing it.
• Knowledge of international tea etiquette and coffee trends.

• Average brew satisfaction score above 95%.
• Less than 2% milk-related incidents per month.
• Spoon recovery rate exceeding 90%.
• Reduction in "Who nicked my mug?" complaints year-on-year.
• Biscuit availability maintained above agreed service levels.

• Executive tea tasting allowance.
• Company-funded coffee research visits.
• Premium mug allocation.
• Enhanced biscuit package.
• Annual Barista & Brew Summit attendance.
• Private healthcare (for repetitive kettle lifting injuries).

08:00 - Strategic review of tea supplies

09:00 - Emergency meeting regarding missing milk

10:30 - Coffee quality assurance testing

12:00 - Working lunch (tea required)

14:00 - Biscuit inventory audit