Business Analyst; Trust Retail

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at

Trust Payments have an exciting opportunity for a mid-level Business Analyst with Retail exposure to join our Trust Retail team.

Hybrid
- Bournemouth, United Kingdom

Competitive + Benefits

You’ll work closely with development teams, product management, and clients to lead the technical development of our Retail products — including ePOS, Self Checkout, and Inventory Management. You’ll translate complex requirements into clear, actionable user stories for onshore and offshore teams, and act as Subject Matter Expert across our Retail product suite.

• Gather, define, and document business and technical requirements across BAU, projects, and change requests
• Write well-structured user stories and acceptance criteria that development teams can action independently
• Manage and prioritise the product backlog in collaboration with product management and stakeholders
• Facilitate Agile ceremonies including stand-ups, refinement, sprint planning, and retrospectives
• Document As-Is and To-Be processes, producing wireframes and workflow diagrams where needed
• Liaise with third‑party vendors and integration partners on technical requirements
• Support UAT and OAT, tracking defects through to resolution
• Create and maintain product documentation, process guides, and training materials
• Support pre-sales activity as the Retail product Subject Matter Expert

• Atlassian (Jira, Confluence) – required
• Microsoft Office/365 (Word, PowerPoint, Excel, Outlook) – required
• SQL / data querying – desirable
• AWS – desirable
• Lucidchart, Visio, or equivalent – desirable
• Figma, Balsamiq, or equivalent wire framing tool – desirable

• 3+ years' experience in a Business Analyst or Product Owner role within a software or technology environment – required
• Demonstrable experience delivering within Agile/Scrum teams – required
• Experience writing user stories and acceptance criteria consumed directly by development teams – required
• Experience working with or managing offshore/nearshore development teams – desirable
• Experience in retail technology – desirable
• Exposure to pre-sales or client‑facing consultancy activity – desirable

• Strong customer-facing and interpersonal skills
• Ability to manage multiple priorities and meet deadlines in a dynamic environment
• Strong organisational skills, including effective task and time management
• Ability to handle sensitive and sometimes confidential information with discretion
• Motivated, with the ability to take responsibility for your own workload
• Takes initiative and applies a structured, thoughtful approach to daily tasks
• Strong written and verbal communication skills

We offer comprehensive benefits to support our team members and their families' well‑being.

Our robust benefits package includes (subject to local office benefits policy):

• Be…