Back Office Support

Back Office Support

Department: YUR - 2050 - Onboarding

Employment Type: Permanent - Full Time

Location: Nottingham

Reporting To: Operations Delivery Manager

Compensation: £24,570 - £26,000 / year

Reports to: Operations Delivery Manager

Location: Nottingham

Working hours: Monday to Friday, 37.5 hours a week

Based in Nottingham, we are looking to expand our Onboarding Team within our Operations Department due to continued success & growth and have created an exciting opportunity for sales Onboarding, ensuring an excellent standard of service is provided and maintained to our Yu Energy customers.

This role requires somebody to have a ‘Can-do’ attitude and transferable skills with a growth mindset. Our company is growing at a rapid pace so it’s an exciting opportunity to join an organisation which can offer a long-term future career.

Passionate and motivated people are the power behind our growth so we’re looking to expand our team and you could be part of our success story.

• Outbound calling newly onboarded customers
• Builds strong relationship with other teams across the business
• Maintain continuity of work operations by documenting & communicating required actions to management, identifying irregularities in processes & shaping continuing needs
• Liaison with non-customer and customer facing teams to handle complex registration enquiries & resolve the enquiry with the customer
• Ensure business processes are robust
• Provide Solutions to the broad range of written and verbal enquiries raised by customers
• Ensure that all customer queries are managed, resolved and closed within agreed timescale
• To develop and maintain a good understanding of the systems and processes available to ensure an excellent customer experience
• To monitor, action and elevate any issue as appropriate in order to ensure the customer journey is completed in appropriate times & third parties are kept informed of the status of any escalations
• To create accurate records containing all relevant information to enable requests to be resolved to the timelines and standards required

• Experience with in the Energy Industry preferred but not essential
• Great communicator – you have first-rate communication and interpersonal skills
• Good Organisation - Able to organise own/team workload & plan ahead
• Good verbal / numerical skills.
• Ambitious – you don’t just want another job, you want a career opportunity
• Analytical – naturally curious, immaculate attention to detail
• Motivated – you have a “can do” attitude and love to see success
• Team player – you enjoy working closely with a team to help them develop
• Flexible – you’re a strong team player who can adapt as the role and business develops
• Confident in handling written correspondence and inbound/ outbound calls
• Requires high standards of accuracy and attention to detail
• A right first time and continuous improvement attitude to all internal process and procedures and that of external stakeholders.

We have a wide range of benefits for our employees including:

• 24 days annual leave + bank holidays
• Holiday buy – up to 5 additional days
• Day off on your birthday
• Employee Assistance Programme
• Annual salary review
• Learning and development opportunities
• Enhanced paternity, maternity and adoption policies
• Yü made a difference Awards
• 3 days additional annual leave if you get married/civil partnership etc.
• Appointment allowance
• Long service recognition
• Refer a friend payment
• Company sick pay (subject to length of service)
• New modern facilities
• Death in service and critical illness cover
• Plus, many more

This position does not fulfil the UK Visas & Immigration sponsorship criteria for Skilled Worker, therefore we can only accept applications from candidates who already have an indefinite right to work in the UK.

If you need any reasonable adjustments to help you apply for a role, please let us know and we will see what we can do.

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