Customer Care Advisor Hybrid

Overview

Customer Care Advisor – Hybrid role in Nottingham (12 days a week in office). Start date 1st December 2025.

• Major UK insurance company trusted by millions.
• Salary £24,500 per annum.
• Annual discretionary bonus.
• Quarterly bonus structure up to 10% per year based on performance.
• 37.5 hours per week Mon‑Fri shifts between 8am‑6pm (no weekends).
• Hybrid role with all equipment provided.
• Full induction training provided (2 weeks Mon‑Fri 95.30).
• Great benefits, career progression and central Nottingham office hub.

You’ll join our Complaints team caring for customers with insurance and service‑related concerns. The focus is on listening, taking ownership and resolving issues fairly and in line with FCA guidelines.

You will be handling inbound and outbound calls, working with customers to fully understand their feedback and ensuring a fair and timely resolution. It’s a fast‑paced role but you’ll be part of a supportive team that values customer outcomes and high standards.

• Experience supporting customers, ideally in a phone‑based or contact centre role.
• Confidence handling complaints or service issues.
• Strong communication skills and resilience under pressure.
• Computer literacy and good attention to detail.

• Discretionary annual bonus and quarterly performance bonus (up to £3,000 per year).
• 33 days holiday (including bank holidays) with the option to buy more.
• Hybrid working with full kit provided.
• Discounts with major retailers, gym membership and wellbeing perks.
• Regular incentives and recognition.
• Ongoing coaching and defined career paths within financial services.

• You must be based within commuting distance of Nottingham (hybrid role).
• You’ll need a quiet home setup and reliable broadband.
• Interviews scheduled online in the next 2 weeks.

The process can move quickly depending on your responsiveness. Each step builds on the last:

• Online application (5 mins).
• Call with Talent Tent to discuss the role (10 mins).
• Follow‑up video call to assess experience (30 mins).
• Client remote interview (60 mins).

You will need to prove your right to work in the UK as part of the process.

Hybrid working is not for everyone. It requires a self‑starter mindset, strong communication and the ability to bounce back when calls get tough. If you thrive with structure, want stability and get a buzz from helping people (without sales pressure), we’d love to hear from you.