Telesales Advisor

Position: Telesales Advisor (Permanent)
Our client is a luxury hot tub distributor that has seen incredible growth over recent years. To maintain momentum, our client is looking for a great Telesales professional to maximise sales, and ensure excellent customer service!

What’s in it for you / Benefits:
• £26k per annum starting salary + £2k - £4k yearly commission (£28k-£30k OTE)

• 9am – 6pm Monday – Friday hours, no evenings or weekends!

• 20 days annual leave, plus bank holidays

• Company pension scheme

• Free onsite parking

• Commission / bonus scheme

• Corporate discount on company stock for staff, friends & family

Role Overview :
This is a duel role, with sales being the priority in the quiet seasons (autumn and winter), and customer service the focus during the Spring and Summer peaks.
As an experienced Telesales Advisor, you'll be the friendly voice the customers rely on for all their service inquiries (deliveries, repairs, etc). You will also be making out-bound calls to current customers to upsell maintenance appointments, accessories and replacement tubs.

Key Responsibilities:

• First point of contact for existing customers, providing effective solutions to their reported problems.

• Organise engineer visits when issues can't be resolved over the phone.

• Deliver excellent customer service, including product knowledge, practical advice, empathy and patience

• Up sell maintenance appointments, accessories and cleaning products

• Advise customers on confirmed delivery times

• Manage workload efficiently in a busy environment.

• Conduct outbound calls to gain online reviews and promote servicing of hot tubs.

• Perform any other duties as directed by the company, applicable to your skills and experience.

• Gain commission on each services booked in and products sold.

Skills and Experience:

• Previous experience in telesales is essential, with an emphasis on sales ideally

• Excellent computer skills to enter data and maintain company CRM

• Confident phone manner

• Proven experience in resolving customer queries and demonstrating strong problem-solving abilities.

• Ability to work on your own initiative while being an effective team player.

• Capacity to work under pressure and meet demanding deadlines.

• Meticulous attention to detail.

How to Apply

Please click apply or send your CV to (url removed). Or if you would like a confidential chat call Maisie or Michael on (phone number removed). Good luck!

Proactive Staff is an equal opportunities Recruitment Agency advertising on behalf of our client.

Skills:

Telesales
Outbound
Customer Service
Technical Support
Inbound
Call Centre

Qualifications:

Previous telesales experience