Telecare Call Centre Agent SMC Customer Service

Security Monitoring Centre in Nottingham has an opportunity for dedicated Telecare Agent (Call Centre Advisor) to join our small, yet busy Telecare team based in Nottingham (NG2) to provide telephone support and alarm monitoring response to our vulnerable/elderly service users. This is a full-time, permanent position working a 4 on / 4 off days only shift pattern (7.00am – 7.00pm)

Since 1931, Security Monitoring Centres (SMC) has positioned itself at the forefront of security monitoring with the continual promise of keeping people safe across the UK and Ireland. We pride ourselves in delivering exceptional service to hundreds of thousands of customers, ranging from monitoring life safety systems, Telecare, Intruder, Fire, CCTV monitoring, Remote Concierge Services and the provision of service management software.

As part of the global API Group, we join a family of organisations including Chubb Fire & Security, where leadership, and leadership development is our most powerful strategic advantage and the best way to invest in our people.

SALARY: £29,333.34 per annum including shift allowance

• 23 days holiday per year (rising to 24 days after 5yrs)
• Free Onsite Parking
• Cycle to Work Scheme
• Company Pension Scheme
• Online GP Appointments
• Life Assurance (4 x Salary)
• Free Mortgage Advice
• A Central Benefits Platform offering a wide variety discounts
• Employee Scholarship Programme
• Bravo scheme:
  Incentivising high achieving employees

With full and ongoing training, you’ll provide a dedicated inbound service to our elderly and vulnerable service users, assisting with support where they may require an emergency service or family member/ or carer to attend.

• Process Telecare alarm activations, in a timely and accurate manner
• Liaise with emergency services, outside agencies and service users

38.5 hours per week | Working 4 shifts followed by 4 shifts off | Days Only: 7.00am – 7.00pm

You’ll be a highly warm and empathetic communicator, with a passion for delivering exceptional customer service. You will ideally possess some previous customer service experience within a telephone based or contact centre environment – Ideally supporting elderly or vulnerable people.

• The ability to provide empathy and warmth to elderly and/or vulnerable service users
• Previous caring experience preferred, but not essential
• Excellent telephone and keyboard skills
• Be able to work in a team and communicate effectively with members of their own team and others.
• Accuracy in data inputting
• Be able to work on own initiative
• Able to commit to shift working 12-hour day time shifts (4 on 4 off)

If this sounds like you, send in your application now!

Chubb Fire and Security is an equal opportunities employer. Our commitment to Diversity, Equity, and Inclusion (DEI) ensures all employees and applicants feel valued, respected, and supported. At Chubb, individuality is celebrated, and our strength lies in the diversity of our team. By fostering an equitable environment, we empower individuals to contribute their unique perspectives, driving innovation and excellence at every level.