French Or German Speaking - Automotive Customer Service

Location:

Birchwood Office, Warrington, UK

Salary: £26,000 per annum

Hours:

35 hours per week

You will be responsible for managing mechanical breakdown claims in accordance with policy terms, internal procedures, and company standards. You'll provide high-level technical support, maintain strong relationships with repairers and dealer partners, and deliver exceptional customer service. This role requires a solid understanding of how cars work and familiarity with key vehicle components.

• Claims Assessment & Processing
  • Review and evaluate incoming claims (online and via email).
  • Authorise or decline claims based on policy terms (claims authority up to £700 / €800).
  • Accurately record outcomes, notes, and supporting information in internal systems.
  • Check documentation for completeness and consistency (e.g., customer details, vehicle , Carflex data).
• Customer & Partner Communication
  • Provide excellent service to customers, dealer partners, and repair networks.
  • Handle technical queries and maintain productive relationships with repair workshops.
  • Deliver clear, professional communication throughout the claims journey.
• Teamwork & Continuous Improvement
  • Promote a positive team culture and address negativity proactively.
  • Support colleagues within the Claims team and other departments as needed.
  • Contribute to ongoing improvements to processes and workflow.

• Rotating monthly shifts
  • 8:00am - 4:00pm
  • 9:00am - 5:00pm
• Breaks
  • 1-hour unpaid lunch
  • 10-minute morning break
  • 10-minute afternoon break

• Good understanding of how a vehicle functions and knowledge of car parts.
• General mechanical knowledge (formal qualifications an advantage but not essential).
• Strong PC skills, including MS Office.
• Product training provided for those without a technical claims background.

• Strong teamwork and collaboration abilities.
• Excellent listening and empathy skills.
• Integrity, reliability, and accountability.
• Initiative and effective problem-solving skills.
• Positive attitude that supports company values.

• English (essential)
• French or German (highly desirable but not mandatory)

• Death in Service: 4× salary (from day one)
• Critical Illness Cover: 2× salary (from day one)

• Private Healthcare after successful completion of 6‑month probation.

• Employee discount on warranty products (after 6 months).

• Auto-enrolment pension after 3 months:
  • 5% employee contribution
  • 3% employer contribution

• 25 days annual leave, rising to 27 with length of service
• Birthday day off
• Buy additional annual leave scheme
• Enhanced Maternity & Paternity pay

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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