Customer Service Administrator

Overview

We're looking for a friendly, reliable Customer Service Administrator to join a small, family-run business. You'll be part of a tight-knit team of three, so fitting in and working well with others is key.

This role is perfect for someone who enjoys helping people, can handle a high volume of phone calls, and isn't fazed when customers are calling with issues or complaints.

While previous experience is a plus, we're happy to consider candidates with less formal experience if they have the right attitude and can manage the workload.

• Monday to Friday, 9am - 5pm
• 25,000 per year
• Onsite parking
• If not a car driver / owner, individuals must live within a reasonable commute to the office

• Handling incoming calls, emails, and counter enquiries from customers with broken or faulty products
• Providing excellent, professional service even when customers are frustrated
• Managing appointments and administrative tasks to keep the office running smoothly
• Working closely with a small team, supporting colleagues as needed

• A strong, professional telephone manner
• Confident dealing with challenging situations calmly and positively
• Ability to multitask and prioritise effectively
• Reliable and punctual, with the ability to commute to Horley
• Team player with a positive attitude and willingness to learn
• Customer service experience is desirable, but enthusiasm and the ability to handle volume are just as important

• Be part of a small, supportive team
• Gain exposure to a variety of customer interactions and administrative tasks
• Develop your skills in a fast-paced, service focused environment

Refer a friend and earn a retail voucher worth up to 500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion

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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.