Customer Consultant

Overview

Call Centre Agent, Telford, TF3 4NT

Orbit Credit Services on the lookout for Call Centre Agents to join our team in Telford on the 23rd March 2026.

• As a Call Centre Agent
  , you will be supporting customers to achieve financial wellbeing.
• We have a dedicated Training team, supporting you in small training groups over your 4 weeks Induction. Once qualified, your career step in the role is fully structured with your new team members and leader.
• Engaging customers on inbound and outbound calls, providing exceptional customer service to financial stability.
• Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.
• After completing the 4 weeks of training, you will move onto our weekly shift patterns to support our customers when they need us.
• You have the option of a 37.5 or 40 hour per week contract with shift patterns that will depend on the client.

• Experience in Customer Service in Retail, Hospitality, Care, or related environments is desirable.
• Ability to work as part of a team and deliver 5-star customer service.

• Salary: from £25,396 based on experience, on a 40 hour contract.
• Operational hours: shifts vary per client and are available Monday to Friday 8am–8pm;
  Saturdays (1 in 3 per month) with flexible shifts for client needs between 8am–4pm.
• 31 days holiday (pro rata) including all bank holidays.
• Location:
  
  Telford - TF3 4NT
  .
• Summer and Christmas parties, plus seasonal events.
• Mandatory annual salary review.
• Company-funded Health & Wellbeing Initiatives.
• Additional holiday entitlement after 3 years of service.

We are regulated by our clients and any successful candidates will have to undergo a basic credit check and criminal background check. Please note that we are unable to proceed to interview stage if a CCJ, IVA or Bankruptcy appears on a credit file, or if you do not have full right to work in the UK.