Helpdesk, Customer Service​/HelpDesk

Job description:

Work Location:

Nottingham, on-site 5 days per week

Role Type:
Full-Time, Permanent

CSY Retail Systems are an established and growing company that provides IT systems and e-commerce web sites to retailers. We are looking for a dynamic Support Person to join our Helpdesk team. You will be providing support to our customer base for their EPOS hardware and software.

• Taking customer support calls
• Diagnosis of hardware and software issues over the phone and via remote access
• Assisting customers to resolve software and hardware problems.
• Liaising with other departments to assist with resolving customer issues

• A sound understanding of IT hardware and software
• Excellent communication and customer service skills
• Excellent problem-solving skills
• Ability to use own initiative
• Able to work in a team
• A patient and organised approach
• Ability to meet deadlines and prioritise workload
• Able to work under pressure
  
  A willingness to keep up to date with IT developments
• Experience of EPOS systems an advantage
• Great phone manner

The helpdesk operates 7 days a week from 8am to 8pm. Your hours of work are mainly 9am to 6pm Mon‑Fri, but you will be required to work some shifts which will be agreed with you.

We offer a competitive salary which will be commensurate with experience.

• Health Care
• Company pension
• Cycle to work scheme
• On-site parking

• Monday to Friday
• Weekend availability