Customer Service Administrator

Customer Service Administrator – Worksop SALARY AND BENEFITS:

£12.50ph

Any 5 of 7 days, 8 hours per day with an average of 40 hours per week. Between 6am and 6pm.

• Proactive and reactive communication with customers.
• Investigating and solving customer problems in a timely manner, escalating to the Customer Services Manager where required.
• Liaising with planning and transport regarding late and failed deliveries as well as re-booking.
• Supporting the continuous improvement of customer services department.
• Chasing for any PODS that are not received for deliveries, ensuring that everything is received and is compliant.
• Contacting delivery points for follow ups.
• Debriefing site transportation system accordingly to match the paperwork received.

• At least two years’ experience in a similar role is essential.
• Own transport is preferable or able to get to site.
• Confident manner on the phone as you will be speaking to customers.
• Work effectively as part of a team.
• Knowledge of Microsoft Packages.
• Efficient with inputting data onto systems.
• Generating accurate and timely reports.
• Well organized and capable of managing tasks.
• Good numerical and IT skills.

For this role you will ideally be based within a 30-minute commute of Worksop.

Please apply online with your CV and if you have any queries, please contact the office at Rapier Wakefield.