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Head of Customer Services & Insights

Job in Nottingham, Nottinghamshire, NG1 1, England, UK
Listing for: Robert Walters
Full Time position
Listed on 2026-03-06
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep
Salary/Wage Range or Industry Benchmark: 55000 GBP Yearly GBP 55000.00 YEAR
Job Description & How to Apply Below

As Head of Customer Service and Insights, you will lead and manage our Customer Service teams within a dynamic contact centre environment. You will lead and develop teams to deliver outstanding customer experiences, ensure compliance with regulatory requirements, and drive continuous improvement through data-insights.

Key Responsibilities:

  • Develop and implement long-term strategies for Complaints, C Apply BELOW
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