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Customer Success Mgr./ CSM

Head of Customer Experience & Retention Insights

Job in Nottingham, Nottinghamshire, NG1, England, UK
Listing for: Robert Walters UK
Full Time position
Listed on 2026-03-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Success Mgr./ CSM
Job Description & How to Apply Below
A leading recruitment agency in Nottingham seeks a Head of Customer Service and Insights to lead dynamic teams within a contact centre. You will develop strategies for complaints and customer retention while ensuring compliance and driving improvement through data insights. The ideal candidate has a strong background in managing operational teams, is passionate about customer experience, and possesses exceptional communication skills.

Join us to elevate our customer service standards and make impactful changes.
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