Customer Service Manager

Customer Service Manager (E-commerce)

Our client based in Nottingham is ci currently looking for an experienced and proactive Customer Service Manager to join our growing business. This is an excellent opportunity for someone with a strong e-commerce background who enjoys leading a small team, improving customer experience, and contributing to business growth.

The successful candidate will oversee a team of 2–3 customer service staff and play a key role in ensuring customers receive an outstanding service from enquiry through to delivery.

Key Responsibilities

Managing and supporting a small customer service team

Handling customer queries and complaints professionally and efficiently

Managing order tracking and delivery communications

Creating bespoke customer quotations

Working closely with internal departments to improve customer experience

Identifying opportunities to improve processes and help increase sales

Maintaining high service standards across all customer touchpoints

About You

Previous experience within an e-commerce customer service environment is essential

Experience managing or supervising a team

Strong communication and problem-solving skills

Proactive, organised, and able to work independently

Commercially minded with a genuine interest in helping the business grow

Positive attitude and willingness to go beyond simply “ticking a box”

Experience with AI tools or systems would be beneficial, but is not essential

Candidates with experience from fast-paced retail or e-commerce businesses be particularly well suited to this role.

This position is fully office based.

Benefits:

25 days holiday

Career development and training opportunities

Interested? Please Click Apply Now!

Customer Service Manager (E-commerce)