Account Manager

Our Client, based on the outskirts of Nottingham, is looking to recruit a full time, permanent Account Manager
. This is a fantastic opportunity to join an established and progressive Company who are a market leader in their sector.

We are seeking a focused and dedicated new team member to join a growing Account Management team. The primary responsibility will be to manage b2b customer accounts on a daily basis.

• Communicate effectively and courteously with customers and suppliers via telephone and email, ensuring clear and concise communication.
• Process customers' bookings and requests placing those requests on our bespoke management system and ensuring orders are followed through upon our suppliers and carried out on time.
• Maintain accurate records of all incoming calls for reference and documentation purposes.
• Resolve customer queries using personal initiative and with the team’s input.
• Generate custom reports using Microsoft Office software as needed.
• Ensure compliance with all industry regulations and legislation.
• Ensure all data on our IT systems are accurate and complete.

The ideal Account Manager will be able to demonstrate the following:

• An understanding of the importance of excellent customer service and the ability to deliver it.
• Clear and direct communication skills, both verbally and in writing.
• Supportive attitude towards team members and willingness to take on additional tasks during busy periods.
• Strong attention to detail and ability to work methodically and accurately.
• Ability to work under pressure and meet tight deadlines.
• GSCE or equivalent qualification in English and Mathematics.

• Free parking
• 28 days (inclusive of Bank Holidays) increases with length of service
• Healthcare following probationary period
• Branded Company clothing