Resident Services Assistant

Overview

Are you ready to make your mark on the vibrant world of student accommodation? Are you passionate about providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Curzon House as a Resident Services Assistant working 37.5 hours per week, working between 8.30am and 7.00pm Monday to Friday.

At Homes for Students, we are dedicated to creating a positive and supportive environment for our students. We value integrity, being a force for good, supporting one another, and fostering connections. As a Resident Services Assistant, you will play a vital role in upholding these values and putting students first.

In this role, you will provide a warm and friendly meet and greet service, reception support, and help desk assistance. You will also contribute to various back-office functions, providing administrative support to the operations team and General Manager. You will support open days, intake days, and departures, assisting students, visitors, and external contacts on a day-to‑day basis, ensuring a seamless and enjoyable experience for all.

Your responsibilities include handling customer and visitor inquiries via email, website, telephone, and in person, providing accurate and appropriate advice and information. You will operate a professional helpdesk and telephone service, promptly and helpfully responding to student queries. Additionally, you will be a skilled problem‑solver, addressing and resolving any complaints that arise.

• Exceptional customer service skills, always displaying a helpful and patient attitude
• Experience using Microsoft Office software
• Quick and efficient learning ability
• Proficient in presenting information accurately, professionally, and appropriately
• Experience prioritising workload to meet competing deadlines without close supervision
• Team player with a flexible approach
• Previous customer service experience is desirable

• Generous holiday package of 25 days, plus bank holidays, to recharge and enjoy life outside of work.
• Access to a range of exclusive retail discounts to make your money go further.
• Take your special day off! Enjoy your birthday with a well‑deserved break from work.
• Stay active and eco‑friendly with our cycle‑to‑work scheme.
• Make a difference in the community with 2 charity days per annum.
• Opportunity to work towards a nationally recognised qualification.

At Homes for Students, we believe in equal opportunities and inclusivity. We are proud members of Inclusive Employers, and we value the growth and learning that comes from a diverse team. We encourage applications from candidates of all backgrounds and communities, and we are open to discussing any reasonable adjustments you may require.