Housing Officer, Customer Service​/HelpDesk

Housing Officer

Salary: £38,480 - £44,720 per annum.
Dependent on skills, experience and qualifications
Hours: 35 hours per week
Location: The role is a hybrid role covering the area of Surrey. Candidates must live in the Surrey area in order to be able to carry the role out.

Hastoe owns and manages more than 7,500 homes across the south of England from Devon to Norfolk. We are a social housing landlord and England’s leading rural housing specialist. We deliver small housing developments in partnership with local communities although, for historic reasons, we also own some housing in urban areas.

We are passionate about providing a first‑class service for our customers. If you are enthusiastic, customer‑focused, and passionate about making a difference to people’s lives, then we want to hear from you.

As one of our Housing Officers, you will be responsible for delivering housing services directly to the residents on your patch reporting into a Regional Housing Manager. You will deliver a great range of services to our residents, including:

• Managing rent accounts
• Managing anti‑social behaviour
• Letting empty homes
• Resident engagement and community events
• Managing estate services and undertaking health and safety inspections
• Tenancy management

This role offers a great opportunity to make real impact on people’s lives, developing the skills and experience to start or continue your career in housing.

This is a role where no two days are the same.

Take a look at the full job description here to find out more about this exciting role.

You will need to be customer focussed and enjoy getting out and about meeting our residents. You will be able to work remotely and be able to manage your time effectively.

You will be organised, have an eye for detail and enjoy getting stuck in to resolve resident issues, working in partnership with Hastoe colleagues and external organisations.

You will need to be able to drive and have access to a vehicle as all of our Housing Officer patches cover a large geography.

You will be as committed as we are in developing you in the role with access to training and career development. You’ll also need:

• Previous experience in housing management or a customer service background
• Knowledge of rent collection processes
• Commitment to providing excellent customer service
• Excellent time management skills
• Strong team player
• Flexibility and the ability to work in a dynamic environment
• Access to your own car for business use

Working in the Housing team is great because no two days are the same, this role is a great opportunity to join an amazing team and organisation where you will be fully supported to develop. Starting at Hastoe I felt really welcomed, I had a full induction meeting people across the group. Hastoe as an organisation is great at developing people offering training opportunities which will help you progress your career.

Annual Leave:
Starting at 25 days, plus bank holidays and 1.5 days complimentary leave, along with the option to purchase additional leave.

Enhanced Pension:
Hastoe's employer contributions start at 5% and are based on matching of your own contribution level, plus 2%, up to a maximum of 8% employer contribution.

Other benefits include:

• Flexible working opportunities
• Annual leave increasing with length of service up to a maximum of 28 days, plus bank holidays (pro rata for part time employees).
• Discounts for local shops, restaurants and gym membership.
• Cycle to Work Scheme.
• Employee Assistance Programme (EAP) – confidential phone and online support and resources service with 24/7 access.
• Health Cash Plan (a type of health insurance).
• 3 x Life Assurance from day 1, for all pension holders.
• A supportive working environment with ongoing learning and development opportunities.
• Long Service awards.

Please send your CV and a supporting statement to  by midnight on Friday 12th June 2026.

Your supporting statement should outline why you are interested in this role and what skills you think you could bring to the Housing team.

If you would like to find out more about the role please contact Claire Owen (Regional Manager) at  or for enquiries about the application process please contact the HR Team at

This post is subject to background checks. Follow the link for further information on this: