Customer Success Associate & Team Operations Lead

United Cerebral Palsy of Georgia seeks a Customer Relationship Team member in the UK to handle frontline customer support and oversee daily operations. The role involves acting as the first escalation point for complex queries while ensuring high service levels and team efficiency.

Key responsibilities include monitoring team performance, supporting onboarding, and implementing process improvements. Ideal candidates will have strong leadership skills and a customer-focused approach.

This position offers a hybrid work model, requiring 2-3 days a week in the office.