Membership Support Advisor
Job in
Nottingham, Nottinghamshire, NG1, England, UK
Listed on 2026-06-06
Listing for:
David-Lloyd-Clubs
Full Time
position Listed on 2026-06-06
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Our team members are the ambassadors of our business and we are on the lookout for a passionate Member Support Advisor to join our team!
Your role will effectively handle our member queries and requests received into the Member Support team via all contact channels including Chat, Telephone and Email. You will then process these membership queries in a timely, accurate and efficient manner and actively engage with our members to give the best possible quality and service.
Based at a hub within our Nottingham David Lloyd Club, you will work as part of a team focused on providing outstanding service and support to our members. This role is based in one of our Membership Hubs, with working hours of either 9:00-17:00 or 10:00-18:00, offering a consistent and structured working pattern.
* This role is located at our Nottingham membership hub
* We create an environment where our teams feel a sense of belonging, an environment where they can thrive, both physically and mentally whilst fulfilling their full potential
Our perks:
Free Club Membership for you and your family!50% Discount on food and drinks.
Discounts on Swimming, Tennis Lessons, and Personal Training.
Opportunities for Career Advancement through internal training and development.
Wagestream App:
Get paid on demand!
Access to our Benefits Suite.
About you:
Experience in outbound calling and handling customer queries is essential. Previous experience in a call centre environment would be desirable
Exceptional customer service skills
A drive to hit targets
Resilient with the ability to thrive in a fast-paced environment
Excellent communication and organisation skills
You will need to be within a reasonable commuting distance of the hub, as this position is fully office-based.
Join us and help us create a thriving and inclusive culture. Together, we're more than a Club!
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