Hybrid Customer Service Associate — Accounts & Quick Resolutions

Job Opportunity:
Customer Service Assistant (2 Vacancies)

We are seeking two dedicated and organised Customer Service Assistants to join a global leader in the Clinical and Industrial sectors. This is a pivotal role managing key customer accounts across the UK, ensuring seamless communication and high-level service delivery.

• Location: Basingstoke (Onsite presence 4 days a week).
• Workplace: Hybrid.
• Pay Rate: 15.00 per hour (27,000 salary equivalent).
• Contract: 10 months initially
• Hours: 37.5 hours per week.
• Shift Pattern: 09:00-17:00 (with a 45-minute break).
• Early Finish: 15:30 every Friday.

• Account Management: Oversee and update customer master data for auditing and data protection.
• Operations: Raise quotations, orders, and schedule agreements to meet agreed service levels.
• Communication: Handle telephone enquiries, manage a shared mailbox, and maintain strong relationships with customers.
• Collaboration: Work with Distribution, Planning, and Finance departments to manage stock availability and pricing expectations.
• Problem Solving: Investigate customer complaints and take swift action to resolve issues.
• Logistics: Liaise with courier agents and use tracking websites to monitor delivery movements.
• Reporting: Host and contribute to daily operational meetings and work toward LOTIF (Lines on Time in Full) targets.

• Experience: Proven experience in a customer-facing team environment.
• Technical
  
  Skills:
  
  Intermediate to advanced skills in Microsoft Word and Excel
  .
  
  Experience with
  SAP and Eskay/Eskea systems is highly advantageous.
• Industry Knowledge: Previous exposure to the pharmaceutical industry is preferred.
• Attributes: High level of organisation, excellent problem-solving skills, and a strong focus on detail.
• Background Check: A standard background check is required for this position.

Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.