Customer Success Executive

Smart Search’s distinctive Anti-Money Laundering verification software protects our clients by offering the most advanced and comprehensive features available from an AML provider.

Smart Search has grown rapidly by fostering an incredibly collaborative and supportive culture. As we continue our ambitious growth plans, we will strive to remain a truly exciting, rewarding, and unique place to work.

As a Customer Success Executive, you will learn to manage your portfolio of client accounts and respond to their needs and objectives. You will develop and maintain positive and successful client relationships through frequent communication, problem solving and proactivity, to ensure that they have the best possible experience with the Smart Search platform and are protecting their business from fraud.

Where relevant you will promote additional products or services that Smart Search offers and encourage clients to sign up to and utilize the various enhancements within the Smart Search platform in line with their needs. We are proud of the client retention rate that we have across our entire client base, achieved by providing a great level of support and service to our clients.

Responsible for building and maintaining strong Client relationships through success reviews and building trust through Product knowledge

Upselling to growing Clients, either through the addition of a new product or to the most appropriate level of pricing

Conduct regular industry-specific reviews to ensure clients comply with Anti-Money Laundering regulations using Smart Search products/services.

Liaising with, and acting as the link between the Client and Smart Search by maintaining regular contact, ensuring that communication flows effectively and we develop happy and loyal Clients

Being proactive by planning the growth and retention of Clients

Monitor client usage patterns to proactively address issues and optimise their experience.

Perform administrative tasks, including report preparation and data uploads.

Organising and conducting training for Clients on the platform

Handling a variety of Client support queries

Demonstrating developments in the platform or regulations to inform Clients of new solutions

You are passionate about developing a successful and rewarding career

We're looking for driven, customer focussed people with strong communication and problem-solving skills

You are willing to learn; in-depth knowledge into our Products and AML Regulations is required for the role, with full training provided

You are able to adapt to the changes in needs of your Clients

You are keen to progress within a large team structure and will have a drive to succeed, evidenced by achieving goals and targets

We are looking for someone who values teamwork as much as the rest of us

We are a multi-award winning Tech company with an aspirational mentality

Some of our most recent recognitions include: named in the renowned
Reg Tech
100 list for 2024
, listed in the
Top 100 Fasted Growing Tech Companies
by
Northern Tech Awards
2024
as well as being named
Technology Provider of the Year
by
Corporate Finance Awards 2024

We have been
Great Place To Work Certified since 2022

There are excellent progression opportunities due to our growth and you will have personal development goals, regular feedback and support

We are a diverse and inclusive group of people and proactively encourage D&I and supporting social responsibility through our DE&I Group, charities, support for local schools, wellbeing champions and partnerships with external suppliers

25 days holiday rising to 30 with each year of service

Private Medical Insurance covering dental and optical

Company pension scheme

Life Assurance – 4x your annual salary

1 day paid volunteering per year

Enhanced maternity / paternity offerings