Account Coordinator - French Speaking

Job Details

Hours:

Monday to Friday, 36.25 hours per week (between 8am and 5pm). Working style:
Hybrid with flexibility to work 15 days per year from abroad anywhere in Europe.

Location:

NG2 Business Park, Nottingham (must live within commutable distance).

VF is looking for an exceptional Account Coordinator fluent in French to join our Customer Operations team based in Nottingham, UK.

Putting customers at the heart of everything you do, you will be the first point of contact for our wholesale accounts and will be responsible for tracking the lifecycle of accounts from order entry to final delivery, along with being the first point of contact for the team on operational activities.

• Understanding and managing wholesale accounts across several markets in the EMEA region.
• Communicating with wholesale accounts (retailers, distributors and sales teams) in their native language, over the phone and by email to provide excellent service.
• Building a rapport and strong relationships with both and across our warehouse, planning, sales and credit teams to deliver the best possible outcome.
• Ensuring timely orderbook conversion, in line with customer expectations and brand objectives, whether via automated flow or manual releases, highlighting any risk or opportunity to conversion in the current month.
• Interpreting a variety of daily reports as needed by the business.
• Following the end-to-end order-to-shipment process, liaising with our DC to ensure timely shipping.

• Native or fluent speaker in French, plus English, with strong communication skills.
• Computer literate with Excel skills and the ability to produce reports.
• Ability to balance responsibilities in a dynamic and fast‑paced environment.

• Supportive feedback‑based culture with respect and integrity.
• Inclusive international environment where people of diverse backgrounds, lifestyles and nationalities work together.
• Part of an iconic lifestyle brand in a multi‑brand, multi‑country organization.
• 50% employee discount on all VF brands in store and online.
• Subsidised canteen and break out areas offering complimentary hot drinks.
• Health Shield membership and access to numerous health and wellbeing initiatives.
• Employee Assistance Program, offering access to free mental‑health and legal/financial advice.
• 25 days holiday (plus bank holidays) rising to 29 with length of service and birthday off.
• 12% contributory smart pension scheme (8% on us, 4% from you).
• Cycle to work scheme.
• Free secure onsite parking and discounts with local public transport.
• Free to Be, Inclusion & Diversity culture.

VF is an equal opportunity and affirmative action employer, committed to supporting disadvantaged groups and providing equal opportunities for all applicants and employees. VF is committed to diversity and inclusion, and has policies on non‑discrimination on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

We are committed to meeting the diverse needs of people with disabilities, to providing appropriate accommodations, and welcome applications from people with disabilities and are seeking qualified candidates. For accommodation requests, please contact