Customer Service Advisor — Repairs & Care Specialist

Working 3 days per week, Wednesday, Thursday & Friday. This is a temporaryrole to cover long terms sickness absence.

• To deal with enquiries from customers, providing workable solutions, advice and guidance to customers via phone & email regarding aspects of service and technical support
• To meet the customer’s needs by planning and organizing the solution, dealing effectively with individual situations
• To ensure that customer care standards are being met
• To liaise with our retail stores, internal departments and the management team
• Administer the service repairs requests to the Service Admin Team and the Branded Suppliers team
• Keep fellow team members informed of all relevant issues relating to the effective delivery of Service and Repairs by ensuring digital and manual records are clear, accurate and up-to-date at all times
• To process departmental administration in a professional manner
• Produce clear and concise digital job sheets for the Service Team following procedures to provide all necessary information and fully noted discussions with customers
• To communicate effectively and precisely with other colleagues.
• To report possible product quality issues to the Service Management Team.
• Reply to correspondence and other communications where appropriate, as directed by the management team.
• Promote and maintain safe working practices in all areas
• Report to senior personnel any breach of security or any act of dishonesty by a member of the public, visitor or member of staff
• Any other reasonable duties as required

Limits to Authority

• Comply with operational practice as determined by the Customer Service Team Leader and Aftersales Manager.