Hybrid Customer Experience Lead | Elevate CX & Processes
Job in
Nottingham, Nottinghamshire, NG1, England, UK
Listed on 2026-06-12
Listing for:
Informa Group Plc.
Full Time
position Listed on 2026-06-12
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Informa Group Plc. is seeking a Customer Service Customer Experience Lead to manage the customer service team. You will be responsible for improving customer satisfaction, managing complex queries, and leading continuous improvement projects within a flexible hybrid working environment.
This role requires experience in customer service leadership and project management, alongside a passion for enhancing customer journeys. A competitive salary and numerous benefits like private medical insurance and 25 days annual leave are offered.
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