Resident Liaison Officer

Resident Liaison Officer

Location: Nottingham
Type: Permanent
Salary: £30,000 - £32,000 + Car/Car allowance & Benefits

We are currently recruiting for a Resident Liaison Officer to join a well-established contractor delivering refurbishment works within occupied properties.

This is a key role focused on ensuring residents are kept fully informed before, during and after works are carried out, whilst delivering a high standard of customer care throughout the programme. Please note, a full UK drivers license is required for this role.

Reporting to the Senior Resident Liaison Officer
, you will be responsible for managing communication with tenants and residents, helping to ensure works are delivered smoothly and with minimal disruption.

You will act as a key point of contact between residents, clients and operational teams, supporting positive outcomes and maintaining high levels of customer satisfaction.

• Provide clear, professional and timely communication to residents throughout the works programme
• Build positive relationships with tenants and residents, ensuring they feel informed and supported at all stages
• Arrange and manage resident appointments in line with works schedules
• Explain the nature of the works, associated timescales and any changes or delays as they arise
• Carry out resident inductions and complete resident profiles
• Identify and respond to individual resident needs, including vulnerable tenants, working households and those with health-related requirements
• Support the management of complaints and help resolve issues quickly and effectively
• Work closely with site teams, management and client representatives to ensure excellent service delivery
• Attend meetings, open forums, public events and community engagement activities where required
• Maintain accurate and up-to-date records on internal systems

To be successful in this role, you will have:

• Previous experience in a Resident Liaison Officer
  , Tenant Liaison Officer
  , Customer Care or similar customer-facing role
• FULL UK DL
• Strong communication and interpersonal skills
• The ability to build trust and rapport with residents from a range of backgrounds
• Experience handling complaints and resolving issues in a professional manner
• Good organisational skills and the ability to manage a busy workload
• A proactive and approachable attitude
• Strong administration and IT skills

This opportunity would suit someone with experience working within:

• Social housing
• Planned maintenance
• Refurbishment works
• Decarbonisation programmes
• Property services
• Construction or repairs environments

If you are an experienced Resident Liaison Officer looking for your next opportunity, please apply today or call Jess on .

Key words: RLO, CLO, TLO, Resident Liaison Office, Tennant Liaison Office, Customer Liaison officer, Property Service, Refurbishment, Social Housing