Customer Liaison Assistant; MFCT

Competitive Salary & Discretionary Bonus & Holidays (Buy, Sell and Accrual Scheme) & Company Pension & Private Healthcare & Life Assurance + Benefits

With lots of exciting plans in the pipeline, there's never been a better time to join Avant Homes, let us tell you why…

Avant Homes is a house builder operating in Scotland, the North East of England, across Yorkshire and the East and West Midlands. We are continuing to strengthen our teams and are looking for passionate individuals who want to make a real contribution. Our mission is to provide affordable homes to our communities, ensuring that new homes are accessible and attainable for all with a product suitable for everyone.

Avant Homes are proud to employ local people across our developments and within our regional offices, teamwork is key to everything that we do.

Due to continued success and future business growth, we currently have an exciting opportunity for Customer Liaison Assistant on a 12 month fixed term contract, to join our East Midlands region based at the head office in Nottingham.

Are you organised, customer focused and possess excellent administration skills? Do you have experience of complaint handling within a customer service environment? If the answer is yes, then look no further, your next career could be with us! This is an exciting role and opportunity for a customer service driven individual who will be responsible for daily liaison with our customers over the phone, answering queries, trouble shooting and offering solutions, whilst offering the fantastic service that our clients have come to expect.

• Ensuring all calls and emails received into the department are managed appropriately and issues are logged onto our ERP system, COINS.
• Taking ownership of queries, resolving non-complex issues yourself and escalating more complex issues to your Head of Customer Service.
• Liaise between Site Management teams, Customer Care Technicians and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated Service Level Agreements.
• Maintaining reasonable timescales for customers for any remediation works and ensuring that customers are kept informed throughout any process taking place in their home.
• Providing administrative support to the Customer Service Department.
• Checking invoices and forwarding for payment.
• Preparing, collating, and providing defect reports.

• Strong administration skills and proficiency with Microsoft Office (Word, Excel).
• Logical thinking, creative 'can do' approach to troubleshooting and ability to work well under pressure.
• Highly organised with ability to work under own initiative and manage time effectively in a fast‑paced customer service environment.
• Experience working within a complaints environment with a key focus on customer experience.
• Flexible and adaptable to changing requirements.
• Good verbal and written communication.
• Basic understanding of Customer Service.
• Numerical and literacy skills.

• Discretionary bonus
• Buy, sell and accrual holiday scheme
• Private Health care
• Company Pension
• Life Assurance
• Other benefits including our exclusive Avant discount platform

Benefits are subject to terms and conditions for fixed term contract employees.

Please note:

we reserve the right to fill this vacancy and/or remove this advert prior to the vacancy end date.