Customer Service Administrator

Sales Order Administrator

Salary: £27,800 (may be flexible on salary for the right candidate)

Location:

NG2 – Just 5 minutes from the tram stop with free on-site parking.

Working Hours:

This role operates on a 3-week rolling rota:

* 7:30am – 4:00pm

* 8:00am – 4:30pm

* 9:00am – 5:30pm

The Opportunity

Our client is a globally recognised manufacturing business with an outstanding reputation for delivering exceptional customer service. They are looking for an experienced and customer-focused Sales Order Administrator to join their busy and supportive team.

This is a fast-paced role where teamwork is key. You'll play an important part in ensuring customer orders are processed accurately and efficiently, while providing a first-class service from order placement through to delivery.

Key Responsibilities

* Process customer orders accurately and efficiently using SAP.

* Verify order details, including pricing, product availability and delivery information.

* Respond promptly and professionally to customer enquiries via telephone and email.

* Monitor order progress and proactively communicate updates or delays to customers.

* Raise purchase orders with suppliers.

* Process consignment stock transactions.

* Liaise with internal departments, sales teams, warehouses and suppliers to ensure smooth order fulfilment.

* Maintain accurate records and ensure all customer information is up to date.

About You

To be successful in this role, you'll have:

* Previous experience in sales order processing, customer service or sales administration.

* Excellent attention to detail and a high level of accuracy.

* Strong customer service and communication skills, both written and verbal.

* Experience working in a busy office environment.

* The ability to manage a high volume of orders efficiently.

* Excellent organisational skills with the ability to prioritise workloads and meet deadlines.

* Confidence in handling customer queries and resolving issues professionally.

* Good working knowledge of Microsoft Office, particularly Word and Excel.

* Experience using SAP would be advantageous, although not essential.

Keywords

Sales Order Administrator | Order Processing | Sales Administration | Customer Service Administrator | SAP | Customer Service | Purchase Orders | Manufacturing | Administration | Office Support