Receptionist - Bank

Receptionist Position

Be all you can be with Hamberley. At Hamberley, we believe that our residents deserve something ’Extra Special, Every Day’ and we’re recruiting for a Receptionist to help us achieve our goals.

Working as our receptionist, you will be responsible for the reception area of the home, ensuring this is presented to a high standard at all times.

Joining us at Edwalton Manor, our luxury care home that provides residential, dementia, and nursing care for older people, you’ll be part of a team that is genuinely passionate about the health and well‑being of our residents.

• A competitive salary and benefits package
• 28 days holiday inclusive of Bank Holidays
• Quality‑linked bonus scheme – a performance bonus tied to our CQC/CI quality rating, rewarding you for helping us deliver outstanding care.
• Workplace pension for your future security
• A true team culture – a collaborative, encouraging working environment where kindness, respect, and professional pride are at the heart of everything we do
• Excellent training and career development opportunities
• Employee Assistance Programme, occupational health and wellbeing support services
• Everyday saving perks – access to a wide range of retail discounts and savings
• Free on‑site parking
• Refer a Friend bonus – earn up to £750 per successful referral because great people know great people

• Greeting and directing visitors, family members, residents, district nurses and contractors to the home and around the home as appropriate.
• Be the first point of contact for visitors and third parties contacting the home, ensuring queries are dealt with and/or directed in a timely manner.
• Answer incoming telephone calls, ensuring calls are documented and/or redirected accordingly.

• Possess demonstrable experience working within a Customer Service/Receptionist and/or Administrative environment or similar role.
• Proficient in use of Microsoft Office, particularly Word and Excel.
• A caring, patient, and respectful demeanor.
• Excellent attention to detail and organisational skills.
• Ability to work independently and as part of a team.
• Ability to share our values and demonstrate them at all times, exhibiting a can‑do attitude, flexibility, problem‑solving skills, passion for the role, and the capacity to manage a diverse and demanding workload while thinking creatively.