Customer Service Coordinator

Are you an enthusiastic and energetic Customer Service Coordinator? Do you put the customer at the heart of everything you do and have a true passion to provide a second-to-none customer experience?

Then Scientific Laboratory Supplies (SLS) is the right fit for you. Join us and contribute to our mission of being the UK's largest independent supplier of laboratory equipment, chemicals, and consumables.

We have an exciting opportunity for a Customer Service Coordinator to join our innovative and fast-paced business on a permanent basis. You will have a 'can do' attitude who can hit the ground running and be a successful contributor to a rapidly growing company.

As a Customer Service Coordinator you will be managing a portfolio of customers, building good relationships with those customers and being able to respond proactively to potential issues. Providing excellent customer service should be a passion of yours: you love to go the extra mile and take pride in your work.

• Deliver second-to-none customer service to the customers, dealing with a wide range of day-to-day queries around orders, products and returns.
• Communicate clearly and work closely with your sales manager.
• Build and develop strong relationships with internal stakeholders to ensure customer needs are met.
• Handle customer calls and emails in relation to orders, delivery and general enquiries.
• Process orders for assigned customers.
• Process customer returns.

• A passionate Customer Service Coordinator who enjoys problem solving and dealing with challenges while delivering an exceptional customer experience.
• Dedicated to providing an outstanding customer journey.
• Thrives in a busy environment.
• Has great attention to detail.
• Can keep calm under pressure and prioritize and reprioritize the day as required.
• Works on own initiative and is a team player who helps colleagues during busy times.
• Has excellent communication skills and enjoys dealing with all levels of people, both internal and external stakeholders.
• Can think on the feet in a fast‑paced environment.

• Competitive salary
• 25 days annual leave plus Bank Holidays
• Company pension
• Enhanced Maternity and Paternity leave
• Small, friendly, and sociable teams with staff events
• Company profit bonus schemes
• Free parking at all UK sites
• Career opportunities for development and progression
• Living Wage Employer

SLS is proud to be an equal opportunity workplace and is an affirmative action employer. In recruiting for our team, we welcome the unique contributions that people can bring in terms of their education, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, veteran’s status, religion, disability, sexual orientation and belief’s.