Head of Customer Success

North West, United Kingdom | Posted on 23/07/2026

• Salary £60,000 per annum + Car Allowance/Company Car
• City North West
• Province England
• Country United Kingdom
• Postal Code 0

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact.

As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams. That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme.

Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Role: Head of Customer Success

Working Hours: 40 hours per week, Monday to Friday - flexible tomeet the needs of the business

Salary: £60,000per annum + car allowance/company car

Location: Hybrid/Field-Based
-with regular travel to customer sites across the UK and attendance at meeting sat our Chester Head Office.

Reporting To: Group Operations Director

Closing Date: Thursday6 th August 2026

Overview

Customer relationships are at theheart of everything we do.

Anchor Group Services is creating anew senior leadership role that will shape how we build lasting partnerships with our customers, strengthen service excellence and drive long-term business growth.

As our first Head of Customer Success,you will work alongside senior leaders, operational teams and some of our most valued clients to ensure we don't simply meet expectations - we consistently exceed them.

This is a unique opportunity to establish and lead our customer success strategy, helping to develop trusted partnerships, enhance the customer experience and identify opportunities that deliver lasting value for both our clients and our business.

If you are an experienced relationship leader who enjoys influencing at a strategic level, solving problems collaboratively and making a genuine impact, we would love to hear from you.

About the Role

As Head of Customer Success, you willlead the strategic development of customer relationships across Anchor Group Services, ensuring our key accounts receive an exceptional, consistent and proactive customer experience.

Working closely with the Group Operations Director, operational leaders and business support functions, youwill use customer insight, operational performance and commercial awareness to strengthen partnerships, improve customer retention and identify opportunities for sustainable growth. The role is predominantly field-based, requiring regular travel to customer sites across the UK, togetherwith attendance at meetings and collaborative working sessions at our Chester Head Office.

This is not a traditional account management role. It's an opportunity to shape the future of customer success within a growing national business, influencing how we engage with customer sand continuously improve the services we provide.

Responsibilities include:

• Develop and deliver the company'sCustomer Success strategy across our strategic customer portfolio.
• Build trusted relationships with senior client stakeholders, acting as a strategic partner and advisor.
• Lead customer engagement activities,strategic business reviews and service improvement initiatives.
• Work collaboratively with operational teams to drive service excellence and continuous improvement.
• Identify opportunities to enhance the customer experience, improve retention and support sustainable business growth.
• Analyse customer feedback, performance data and operational trends to inform strategic decision-making.
• Support contract renewals and business development opportunities through strong customer relationships.
• Champion a customer-focused culture across the organisation.
• Promote the effective use of digitalreporting and performance insight to enhance customer engagement. Act as an ambassador for Anchor's values in every customer interaction.

• Significant senior…